Rental Coordinator

Rental Coordinator

Rentals, Linens & Furnishings

Job Overview

The Rental Coordinator in our Rentals, Linens and Furnishings Division (RLF) is an integral part of our RLF sales teams, tasked to administratively support a sales team while also tasked with retaining a book of business, providing superior service to existing and new relationships. Rental Coordinators work closely with internal departments around planning and executing rental orders.  This position is designed to provide administrative strength capable of driving existing processes and managing significant amounts of detailed information. 

The Rental Coordinator is expected to support the entire sales team (Team Director and Event Rental Consultant) in all aspects of their respective jobs.  The Rental Coordinator is also expected to help keep the client educated, proactively, about the company’s policies and any account changes. The Rental Coordinator is also expected to start to build their own book of business and will have a strong desire to move up within the Company, ultimately having their own book of business to manage.

Ideal candidates will be detail-oriented, responsive, reliable, ability to prioritize various tasks and enjoy working in a fast-paced environment.  Ideal candidate will also strive for growth within the company.  Adherence to deadlines and great planning/follow through is a must.

Reports to: Team Director – Rentals, Linens & Furnishings

Job Accountabilities

Customer Service – Retention

  • Primary day to day duties start with meeting with clients from all sales teams in design studio to put together equipment needs for various events including weddings, galas, corporate parties, and other social gatherings
  • Proactively communicates with clients regarding company policies, fees and procedures
  • Receives event needs and instructions via client communication and enters the event information into our industry-based software system
  • Keeps accurate details on all rental contracts, including equipment needs, delivery and pickup details, and contact information to ensure all orders go out the door correctly
  • Receives changes and requests from client and acts on them in a timely manner
  • Follows up with clients on all information received in studio appointments to ensure all details are correct
  • Support clients through equipment photos, mood boards, swatch distribution and other tasks as needed
  • Able to confidently answer questions put forth by clients regarding equipment, delivery and pickup logistics, company policies, and other general questions
  • Proactively strengthen relationships by contacting clients to inform them of new policies, send new products, or straightforward engagement in order to build trust and confidence

Product Knowledge

  • Develops full and strong understanding of Select’s RLF equipment inventory
  • Understands when inventory items require specific instructions and/or care and effectively communicate those to clients
  • Keeps clients updated on new inventory items
  • Routinely communicates with operations team members regarding inventory items; providing feedback
  • Has strong understanding of what equipment is best used for what type of event and can effectively communicate that to clients
  • Assists team with developing new items to add into inventory

Process Adherence

  • Develops full and strong understanding of Select’s processes and fees as they relate to RLF sales and operations
  • Adheres to all company processes and procedures
  • Ensures clients are aware of our policies and procedures
  • Escalates client issues up through proper channels to ensure issues are properly and timely resolved
  • Assists with developing and implementing new policies and procedures within the RFL department
  • Strong computer skills to accurately process clients order requests in a timely manner
  • Handle fast paced environment and able to process multiple clients simultaneously

Collaboration and Teamwork

  • Routinely contributes to the workload surrounding clients in order to alleviate stress of teammates
  • Works quickly and efficiently with Operations to ensure client contracts are closed within two business days of the pickup so final invoices can be sent and event can be finalized
  • Share responsibilities in the office with teammates – this includes helping to field calls when necessary, answering the door and greeting clients, maintaining cleanliness of the studio and office, and other duties as needed
  • Contributes to the team and company’s ability to stay current with industry trends and products through social media and other research
  • Demonstrates an understanding of, or a willingness to learn, the relationship between sales process and operations – working to produce the best end result for the company and our clients

There are several traits and behaviors that are crucial to the Event Rental Consultant’s success. These are used in conjunction with the main responsibilities listed above to evaluate performance:

  • Teamwork
  • Positive and encouraging attitude
  • Forward thinking
  • Independent reasoning and solutions
  • Ability to multi-task
  • Detail-oriented
  • Ability to perform under pressure
  • Maintaining composure with clients
  • Time management
  • Willingness to work after hours
  • Represent ownership of relationship
  • Strong decision-making skills
  • Creative problem solving
  • Passion for design and collaboration
  • Organizational skills
  • Ability to learn from mistakes
  • Understanding of customer service

Qualifications include:

  • Passion for events industry
  • 2 years directly related experience
  • Excellent listening, negotiating and presentation skills
  • Excellent verbal and written communication skills
  • Self-Motivated and able to thrive in a results-driven environment
  • Proven ability to manage multiple projects at one time while paying strict attention to detail
  • Build relationships based on integrity, reliability and maturity
  • Must be organized
  • Must lead with a positive influence
  • Must be able to assess situations and make decisions based on urgency and risk
  • Must be able to set priorities, determine strategies and solve problems
  • Critical thinking skills
  • Attention to detail and adherence to deadlines
  • Experience with Microsoft Office Suite, CRM
Top Skills & Proficiencies
  • Leadership and teambuilding
  • Teamwork/collaboration
  • Interpersonal skills
  • Motivation and Ambition

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Remarkable Occasions Begin Here

We look forward to working with you! Please complete the form below and one of our local Account Managers will contact you within 24 hours.